Payments and Deposits
An advance down payment of $250.00 is required at the time of reservation remaining balance due at time of departure to secure an RV for your trip. Damage deposit is charged as an "authorization only" on your credit card. Any additional monies due at the conclusion of the rental will be charged against the authorized funds with the balance of the amount being released. A reservation change may require a rate adjustment based on current rates in effect at time of change. One change per reservation is at no charge. Additional changes are subject to processing fee of $25 per change. Cancellation insurance is available from a 3rd party provider. (Ask our reservation specialist for details). We accept VISA, MASTERCARD, DISCOVER, AMEX, cash or personal check if received 10 business days to clear prior to depature.
Vehicle Pick Up/Return
Office hours are generally 9:00 AM to 5:30 PM Monday through Friday, Saturday 9:00 AM to 2:00 PM Closed Sunday and major Holidays. Vehicle departure time is normallly between 1:30 PM and 4:30 PM, if late subject to $25 per hour (unless prior arrangements have been made).
Vehicle drop off time is between 9:30 AM and 12:30 PM only. Returns after 1:30 PM may be subject to a late return fee of $25 per hour. Customer agrees that they will return unit in the same condition as they received it, fuel & LP full (excluding normal wear). A fee of up to $250 will be charged if the interior of the vehicle has not been cleaned. Damages or loss of equipment will be paid for by the renter. Holding tanks must be emptied prior to return of the vehicle or be subject to an additional dump charge of up to $85.
Pick up and drop off times are more flexible during the off season based on availability and do not apply to special event weekends. Flexible pick up and drop off times are not warranted and RV Rental Outlet accepts no liability regarding non-availability of flexible times.
Rental Day
The rental day is based on number of nights the vehicle is used. Each night constitutes a rental day. Rental charges are based on rates in effect at pick-up day.
Early Returns, Late Pick Ups and Unused Miles
No Refunds will be made for early returns, late pickups or unused mile except for unused estimated mileage charges.
Eligible Drivers
Any licensed adult driver 25 years of age or older, currently covered under an auto insurance policy is eligible to drive the motorhome. A nominal fee may apply to add additional drivers to the insurance policy. Ask your reservation specialist for details.
Familiarization Tour
Familiarization tour (approxiamately 30 minutes to one hour) is required to acquaint the customer and drivers with the operation of the vehicle before departure. This tour is only given during office hours.
Optional Use Generator
Most motorhomes and toy haulers are equipped with generators. A generator is not necessary for normal vehicle operation and is subject to frequent service interruption. If customer chooses to use generator, extra charges will accrue at $3 per hour as determined by an installed running time meter (4 hours per day at no additional charge).
Insurance
All RV Rental Outlet RV's are covered under commercial rental insurance. This insurance is included in your daily rental price. Class C and Class A RV's do require additional rental insurance coverage provided by the renter.The commercial coverage has a $1000 deductible with state minimum requirements. Options for a lower deductible are available. For insurance details and options check with your reservation specialist. Customer is responsible for all damage and cost to the recreational vehicle; including tire damage of any kind (RV Rental Outlet is not responsible for flat tires or blow outs).
Many automobile insurance companies do extend coverage to motorhome and trailer rentals. Check with your auto insurance company to see if they provide coverage on your rental.
US insurance is not valid in Mexico. If you drive to Mexico, you must purchase coverage from an authorized admitted Mexican underwriter. The underwriters issuing these policies are all A rated or better, and offer the same level of service you would expect from US insurance coverage. There are, however, some differences in typical US and Mexico coverage’s, such as:
- Higher Deductibles - the typical deductibles on Mexican policies are 2% of the vehicle value for collision, with a minimum deductible of $ 1,500, and 5% of the vehicle value for theft and other perils such as fire and overturn, with a minimum deductible of $ 2,500. In addition, theft of contents, parts, or accessories and vandalism are typically excluded on Mexican policies.
- Private Vehicle Owners - we can insure almost any vehicle type in Mexico.
Towing
Towing with the motorhome requires prior permission. RV's are not wired for electric brakes. Trailers over 3000lbs are not allowed. Please request to tow at the time you book your reservation. A $100 towing charge will apply. THE MOTORHOME PROVIDES NO COLLISION OR LIABILITY COVERAGE FOR DAMAGE TO THE TOWED OBJECT, OR FOR ANY THIRD PARTY INJURY INFLICTED BY THE TOWED OBJECT.
Substitution
In the event the RV is unavailable, RV Rental Outlet reserves the right to substitute a comparable or higher grade model. Should a lower grade model be offered and accepted, rates will be limited to the cost of the lower grade model.
Pets
Small domesticated pets are allowed in some of the motorhomes. An increased damage deposit and cleaning fee may apply in the amount of $150. Ask your reservation specialist for details. Additional cleaning charges may apply for pet hair, odor, etc.
Smoking
Smoking is NOT allowed in our rental units. A $500 deorderizing fee will be charged for smoking order.
Restricted Areas
Motorhomes are to be limited to use on paved roads (not allowed on "logging" and other non-public roads, and selected highways such as the Apache Trail in Arizona. Also, travel through extreme desert areas such as Death Valley during hot periods is prohibited. If you have questions call your reservation specialist.
One Way Rentals
One way rentals are available to the Western States. Drop charges vary by city and start at $795. Miles are based on returning RV to point of origin. Consult your vacation advisor for details.
Fuel Information
No warranties are made concerning fuel mileage and fuel tank capacity. We assume no liability for fuel consumption rates. All gasoline and all propane refueling during the trip are at the customers expense.
